Cancellation Policy

Here at Dietitian At Your Fingertips, we understand that appointments may need to be rescheduled at times due to personal emergencies or illness. In the event of cancellations which take place without sufficient notice, you may be impacting our ability to fill your appointment with another client who requires dietetic care.

The purpose of this policy is to inform Dietitian At Your Fingertips clients of the outcomes resulting from an appointment cancellation.

How much notice do I need to provide when cancelling / rescheduling an appointment?

We require our clients to provide us with a minimum of 24-48 hours notice if you need to cancel or reschedule your appointment, except in the case of serious illness or other extenuating circumstances. Notice must be given via email: dietitianatyourfingertips@outlook.com or phone on 0438498497.

Do you charge a cancellation fee?

If you fail to provide at least 48 hours notice to cancel or change your appointment, you will incur a $50 fee.

If you cancel or reschedule within 24 hours of your appointment, 50% of the consultation fee (vary depending on consultation booked) will apply or you will forfeit future appointments. Those who fail to attend an appointment, with no notice, will also be charged the full fee.

I may exercise discretion on the fee which is charged, based on certain exceptional circumstances.

How can I cancel or reschedule an appointment?

If you need to cancel or reschedule an appointment, please contact Dietitian At Your Fingertips on 0438 498 497 or email Shekarliah on dietitianatyourfingertips@outlook.com. A response will be provided as soon as possible.